Refund policy

Return & Refund Policy

We want you to love your Nysera jewelry. If you are not fully satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, undamaged, and returned in their original packaging with all tags, certificates, pouches, and accessories included.

For hygiene reasons, earrings and other pierced jewelry must be unworn and returned in their original condition. Custom, personalized, engraved, final sale items, and gift cards are not eligible for return.

To request a return, please contact us at support@nyserajewelry.com with your order number and the reason for return. We will review your request and provide return instructions if your item is eligible.

Please do not send items back without contacting us first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please allow 5-10 business days for your bank or credit card company to process and post the refund.

At this time, we do not offer automatic exchanges. If you would like a different item, please return the eligible item and place a new order.

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, it cannot be canceled and must be handled as a return after delivery.

For return or refund questions, please contact us at support@nyserajewelry.com.